Effective from January 1st, 2012

Table of Contents

Our Commitment To Privacy:

This privacy notice covers the sites accessible via the following domain – (Site) and is owned and operated by Hunter Community Legal Centre Inc. – NSW Registration Y1348525; (we, us).

We are bound by and comply with the National Privacy Principles contained in the Privacy Act 1988 (Australia). Further information can be found at the Privacy Commissioner’s website.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available from our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on our website.

Personal Information

For general users browsing our site we do not collect any personal information.

We provide interactive forms for you to be able to request further information. Any personal information you provide (name, address, email & phone numbers) is only used to provide you with more information, it will never be published, sold or otherwise made available to any other party.

Log Files

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

We also collect statistics regarding documents uploaded and downloaded and these are logged against each registered users account or if the user is not registered against a generic account.


A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use only a session ID cookie in order for our system to handle navigation and other requests within our site. For the session ID cookie, once users close the browser, the cookie simply terminates.By setting a cookie on our site, users are provided access to the parts of our site based upon their username and password or if they are a general user, those parts of the site that are publicly accessible. If users reject the cookie, they will still be able to use the site with some limitations.

The Way We Use Information:

We use the information you provide about yourself in a variety of ways. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We take every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.All of our users’ information is physically located on our web servers which are housed at a secure Internet Data Centre (iDC). Only employees who need the information to perform a specific job (for example, our billing person or a customer service manager) are granted access to relevant personally identifiable information.

Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.

Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Any personal information that is transferred to our office, such as statistics used for billing purposes, are held on our office servers which are in a secure locked environment.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is specifically structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access and modify all of your personally identifiable information that we collect online. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us on +61(0)2 4040 9121, write to us at Hunter Community Legal Centre Inc, ATT Privacy Officer, PO Box 84, Newcastle NSW 2300 or via email at